Every guest heard. Every review answered.
GuestNet puts one QR code in every room. Every guest gets the same easy path to Google and TripAdvisor — and the moment a stay goes wrong, your front desk knows, while there’s still time to make it right.
Three steps between a scanned code and a rescued stay.
No app for the guest, no queue for you. The feedback reaches the right person the moment it’s submitted.
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01
A guest scans the code by the bed
One QR code — on the desk card, the folio, the checkout counter. The guest taps in a score from one to five and, if they like, a sentence about their stay. No download, no account, nothing to install.
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02
Every guest gets the same invitation — low scores also wake your team
Everyone sees the one-tap path to Google, TripAdvisor, Booking.com while the stay is fresh — that’s what turns quiet happy guests into posted reviews. A one, two, or three additionally lands at your front desk in seconds, as an operational issue with the room and timestamp attached.
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03
Your manager gets the issue — and the reply
Claude Sonnet 5 drafts a response in your property’s voice, attached to an email or SMS alert. You read it, edit a line, approve. The guest hears back like a person, and your public rating stays exactly where you earned it.
It’s 11:40 pm. A guest rates their stay a two — the shower ran cold. The night manager’s phone lights up with the room number and a drafted apology while the guest is still in the elevator. By breakfast the shower is fixed and the guest has heard from a person. Whatever they write now, it includes the save.
A quieter inbox for you, a cleaner rating for the property.
- 01More reviews, asked the right way
- Happy guests rarely post unprompted — GuestNet asks every guest at the moment of peak goodwill, with one tap to Google. And because the invitation is unconditional, it sits inside Google’s review policy and the FTC review rule. Tools that gate put a property one audit away from having its reviews wiped.
- 02Issues caught while they’re fixable
- Every low score is logged with the room, the timestamp, and the comment — escalated to the right manager by email or SMS while the guest is still on property, not discovered in a review three days later.
- 03AI-drafted replies
- Claude Sonnet 5 writes a first draft for each review and complaint in your property’s tone, using your knowledge base. You stay the author — you just start from a blank you didn’t have to face.
- 04Multi-property
- Run one hotel or a whole portfolio from a single login. Each property is scoped to its own team and data, with a Cogflo Glitch ID tying identity across the group.
Your happiest guests just haven’t been asked.
And tonight’s rough stay is fixable — if you hear about it tonight.