Protect the rating you’ve earned. Hear every guest you’d have lost.
GuestNet puts one QR code in every room. Delighted guests are guided to Google and TripAdvisor; a disappointing stay reaches your front desk instead — privately, in time to make it right.
Three steps between a scanned code and a rescued review.
No app for the guest, no queue for you. The feedback sorts itself the moment it’s submitted.
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01
A guest scans the code by the bed
One QR code — on the desk card, the folio, the checkout counter. The guest taps in a score from one to five and, if they like, a sentence about their stay. No download, no account, nothing to install.
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02
Sentiment decides the destination
A four or five routes straight to your public review pages — Google, TripAdvisor, Booking.com — while the goodwill is fresh. Anything lower never touches them. It lands with you, privately, as an operational issue to solve.
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03
Your manager gets the issue — and the reply
Claude Sonnet 5 drafts a response in your property’s voice, attached to an email or SMS alert. You read it, edit a line, approve. The guest hears back like a person, and your public rating stays exactly where you earned it.
It’s 11:40 pm. A guest rates their stay a two — the shower ran cold. That score never reaches Google. Instead the night manager’s phone lights up with the complaint and a drafted apology, while the guest is still in the elevator.
A quieter inbox for you, a cleaner rating for the property.
- 01Reputation protection
- Positive sentiment is routed to the review sites that matter; a bad night is intercepted before it becomes a public one-star. Your average climbs because the wrong reviews never get posted.
- 02Private issue capture
- Every low score is logged internally with the room, the timestamp, and the comment — escalated to the right manager by email or SMS, and kept off every public platform.
- 03AI-drafted replies
- Claude Sonnet 5 writes a first draft for each review and complaint in your property’s tone, using your knowledge base. You stay the author — you just start from a blank you didn’t have to face.
- 04Multi-property
- Run one hotel or a whole portfolio from a single login. Each property is scoped to its own team and data, with a Cogflo Glitch ID tying identity across the group.
The next unhappy guest is already writing the review.
Give them somewhere better to send it.